Identification, Privacy & Consent Policy

Last Updated: October 2025

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Welcome to Flexrite World, a registered physiotherapy and wellness clinic based in Mumbai.
We value your trust and are fully committed to protecting your privacy, maintaining confidentiality, and ensuring transparency about how we collect, store, and use your personal and health information.

This policy applies to all visitors, patients, and clients who access our website, services, or communication platforms (including forms, online booking, and digital ads).

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1. Business Identification

Clinic Name: FLEXRITE WORLD
Nature of Business: Physiotherapy, Sports Rehabilitation & Holistic Wellness Services
Registered Address: Off Veera Desai Road, Andheri West, Mumbai, Maharashtra, India
Contact Information:
📞 022-4506-2304 | 9757090909 |7358245244
📧 flexriteworld@gmail.com
🌐 www.flexriteworld.org
 

2. Scope of This Policy

This policy governs:

• How we collect and use personal, contact, and medical information.

• How we obtain patient consent for treatment, communication, and data use.

• How we maintain confidentiality and data security.

• Rights of patients under Indian privacy and healthcare laws.

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3. Information We Collect

Flexrite World may collect the following types of data:

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a. Personal Information

• Name, age, gender, address, phone number, and email address.

• Identification details voluntarily provided for registration or invoicing purposes.

b. Medical Information

• Medical history, physiotherapy assessments, treatment progress notes, or diagnostic reports shared during consultation or uploaded via our website.

c. Technical Information

• IP address, device data, location (city-level), browser type, and site interaction details collected through analytics tools such as Google Ads, Google Analytics, or social media tracking pixels.

We only collect information necessary for treatment, follow-up, service improvement, or legal record-keeping.

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4. Purpose of Collecting Data

Your data is collected and used for the following lawful and medical purposes:

• To provide accurate diagnosis and physiotherapy treatment.

• To contact you regarding appointments, progress reviews, or clinic updates.

• To maintain mandatory medical and billing records.

• To comply with legal, regulatory, or insurance documentation requirements.

• To improve service quality and user experience through analytics.

We do not use or share your identifiable medical data for marketing purposes without your explicit written consent.

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5. Patient Consent for Treatment and Data Use

By booking an appointment, filling out any form, or visiting our clinic, you agree to the following:

• You voluntarily consent to undergo physiotherapy assessment and treatment as per your therapist’s clinical judgment.

• You authorize Flexrite World to collect, store, and process your personal and medical information for clinical and administrative purposes.

• You may withdraw consent for treatment or data processing anytime by notifying us in writing at flexriteworld@gmail.com.

Upon withdrawal, Flexrite World will stop using your data and, where legally possible, delete or anonymize your records in accordance with Indian data retention laws.

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6. Data Retention and Protection

• Patient records (digital and physical) are securely maintained for at least 3 years from the date of last consultation, in compliance with professional practice guidelines.

• All digital data is stored in password-protected, encrypted systems accessible only by authorized personnel.

• Physical files, if any, are stored in locked cabinets within the clinic premises.

• Flexrite World and its authorized partners follow the Information Technology (Reasonable Security Practices) Rules, 2011.

We do not sell, lease, or exchange personal or medical data with any third party.

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7. Use of Cookies and Analytics Tools

Our website uses cookies and analytical tools (like Google Analytics and Meta Pixel) to:

• Track visitor activity for improving website performance.

• Measure the effectiveness of advertisements.

You can disable cookies through your browser settings. Disabling cookies will not restrict access to our services but may affect site functionality.

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8. Third-Party Access and Disclosure

Information may be shared only under these conditions:

• With your explicit consent (e.g., for referral to another healthcare provider).

• When legally required by government, court order, or insurance authority.

• With IT or software service providers for technical maintenance, under strict confidentiality agreements.

All such third parties are bound by non-disclosure and data security obligations.

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9. Patient Rights

Under Indian law, you have the right to:

• Request access to your personal or medical records.

• Correct inaccuracies in your data.

• Withdraw consent or restrict processing.

• File a grievance regarding data handling or breach.

For such requests, contact flexriteworld@gmail.com.
All requests will be reviewed and addressed within 30 working days.

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10. Policy Updates

Flexrite World may revise this policy periodically to comply with new laws or service changes. The updated version will always be available on our website, and significant changes will be communicated via email or notice on-site.

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11. Contact and Grievance Redressal

Grievance Officer:
Radha kote
Flexrite World
📧 Email: Team@flexriteworld.org
📞 Phone: 022-4506-2304 | 9757090909 |7358245244
📍 Address: Off Veera Desai Road, Andheri West, Mumbai, Maharashtra, India

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Legal Compliance References

This policy complies with:

• The Information Technology Act, 2000 (Section 43A & 72A)

• The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011

• National Medical Commission / IAP Code of Ethics for Physiotherapists

• Google Ads & Analytics Data Consent Requirements

Disclaimer

This policy is intended to ensure legal compliance and protect patient rights.
Flexrite World operates strictly within the professional and ethical guidelines governing physiotherapy practice in India.